Refund policy

Return & Exchange Policy

1. Manufacturing Defects

Keeping in mind there is always room for human error, we exchange the products which are delivered with a manufacturing defect, provided, we are intimated about the same within 24 hours after the delivery of product to you. Such products are only eligible for exchange if the customer has the parcel opening video capturing the defect.

2. Pickup for Defective or Damaged Products

We offer pickup services only for defective or damaged products. Please notify us within the specified 24-hour period so that we can arrange pickup.

3. Returns for Personal Reasons

For returns due to personal reasons, including personal preference, dislike or a change of mind, customers must self-ship the product back to us and bear the return shipping charges. Please contact us before shipping the product to obtain return instructions.

4. Courier Details

Once you have shipped the product, please share the courier name and tracking details with us to support smooth processing.

5. What Constitutes Damage

Personal preferences relating to a product’s style, design or print, including dislike of the product, do not constitute damage or a manufacturing defect.

6. Product Condition

Products submitted for return or exchange must be unused and unwashed, with their original packaging and labels. Products that have been used, washed or damaged after delivery are not eligible for return or exchange.

7. Altered Products

Products that have been altered in any way are not eligible for exchange.

8. Customised Orders

Customised orders are not eligible for exchange.

9. International Orders

International orders are not eligible for exchange.

10. Sale and Promotional Purchases

Products purchased during a sale or through a promotional offer are not eligible for exchange.

Contact Us

For return or exchange requests, please email sutibaksa@gmail.com with your order number and relevant details.